Theo and Fenn – Extended Family Cincinnati Zoo

Speedy Shipping and professional packaging

Our long-standing relationships with UPS FedEx DHL and other global carriers lets us offer a range of shipping services. Our warehouse staff are trained to pack your goods exactly as per the specifications we provide. Before shipping, all goods are thoroughly inspected and safely secured. Every day, we send hundreds of packages to our customers from all over the world. The fact that we're committed to becoming the biggest online retailer in the World is evident. Both Europe and the USA have warehouses and distribution centers.

It is important to note that orders with more than one item are processed according to the particular item.

Before shipping before shipping, we'll conduct a thorough inspection of the items you've purchased. Most orders are shipped within 48 hours. The delivery time varies between 3-7 days.

Returns

The inventory is constantly changing and we cannot fully manage it due to the fact that many parties are involved, which includes our warehouse and factory. The levels of stock can change at any time. It's possible that your order will be unable to fill when you have placed the order.

The period of time is 30 days. We will not exchange or refund your order if it has been 30 days since you purchased it.

The item must not be used, and it must be in its original condition. You must have the item in its original packaging.